Wix website help
Wix makes it easy to launch a site. Keeping it accurate, fast and improving takes ongoing work. KeptWeb does that work for you every month.
Month-to-month plans, cancel anytime · $0 and discounted builds need a 12-month plan · You own your site
Common Wix problems we help prevent or fix
Pages that feel slow on phones
Big galleries, social feeds, chat widgets and forgotten apps add weight to Wix pages. We review installed apps with you and suggest what to remove or move. Our guide on why Wix sites get slow covers what you can try yourself.
Mobile layout drifting from desktop
The Wix editor keeps a separate mobile view. Change something on desktop and the mobile version can shift, overlap or hide it. We check both views after every edit.
Forgotten apps and custom code
Old pop-up apps, trial widgets and tracking codes from services you've cancelled can linger for years. We list what's installed so you can decide what stays.
Hours, prices and team pages out of date
The simplest problem is the most common: content that no longer matches your business. We make those changes as part of your plan.
Wix Bookings and forms not matching how you work
Booking services and form notifications set up at launch often don't match how you operate today. We review them with you and adjust settings.
What this looks like in practice
A typical example: your homepage has an embedded Instagram feed, a slideshow and three apps nobody uses. We'd check mobile speed, suggest replacing the feed with a linked image and removing unused apps, make the changes you approve, check the mobile view, and re-measure. Wix runs the hosting, platform updates and its own site history, so we don't do plugin or core updates on Wix.
Plans at a glance
Three flat monthly plans, month-to-month. $0 and discounted builds need a 12-month plan. Cancel anytime online at /cancel/ or by email.
- Basic, $49/mo: uptime monitoring, monthly checks of forms, key links and connected apps or integrations, copies of your key content using Wix's export tools where available, a monthly review of who has access to your site, 1 small edit per month, and a reply target of 2 business days.
- Growth, $99/mo: everything in Basic, plus weekly site checks, up to 4 small edits per month, Google Business Profile updates, 1 blog post per month, and a reply target of 1 business day.
- Pro, $149/mo: everything in Growth, plus up to 10 small edits per month, 2 blog posts per month, basic SEO, and a same-business-day reply target for requests received by 2 pm PT, Mon–Fri.
- Wix runs the hosting, platform software updates and its own backup or version-history tools, so on Wix sites we don't do plugin or core updates; our plans focus on content, checks and improvements instead.
A small edit is a change that takes about 30 minutes or less, such as updating text, swapping an image, or changing hours or prices. New website builds: Starter $349, or $0 with any 12-month plan; Business $849, or $0 with a 12-month Growth or Pro plan; Store $1,849, or $499 with a 12-month Pro plan. $0 and discounted builds need a 12-month plan; if you cancel early, you pay only the unpaid part of the build fee (see how it's calculated).
Frequently asked questions
How do you access my Wix site?
You invite us as a site collaborator with the role you choose. You keep ownership and billing and can remove us anytime.
Can you move my Wix site to another platform?
Yes, as a build project. Wix doesn't export full sites, so we rebuild it on the new platform; see our website building pricing.
How do backups work on Wix?
Wix keeps its own site history, which lets you restore earlier versions. We use it when needed and keep copies of your key content.
Can you work with the Wix Studio editor?
Yes. We work in the standard Wix editor and Wix Studio. Let us know which one your site uses.
Will you change my Wix plan or billing?
No. Plan upgrades, domains and billing stay in your account. We can tell you whether a feature you want needs a different plan.
Related pages
WordPress maintenance · Squarespace website help · Shopify store maintenance · Los Angeles · Wix site slow
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